FAQ

Of course, we all want to save money…who doesn’t? We’ll even help you do it! Our dedicated customer service reps are ready to discuss your goals for your order so that they can provide you with options based on your needs and budget.

Check out our tips on saving some cash when ordering your cool custom products.

QUANTITY - The price per piece goes down as quantities go up, so increase the quantity of products in your order to save money.

STYLE - The blank products and apparel styles you choose to customize your image on will have an affect on your overall price. We have a large variety of customizable products and apparel available that range from economical to premium, so be sure to choose something within your budget.

LOCATIONS - Try to keep the number of design locations low. Instead of printing or embroidering your design on the front AND back of a blank product (for example - a tee shirt), just choose one location.

PRINT COLORS - For screen printing, the number of colors being printed on your shirt greatly affects the price. If you’re printing a full 7 color design but can get the same results with just 3 or 4, you can actually save on the price per garment and lessen the screens and set-up fees (which will greatly decrease your final price).

DEADLINES & FINAL APPROVALS - We require final approval from our customers before moving on to production. Ensuring that your order is accurate and approved in good timing for production will help with bypassing any possible rush shipping or order change fees.

Artwork is a very important part of getting your custom products and apparel done just the way you want it. Great artwork = a great end product. There are many types of files we can work with, but the files that will provide the best quality for production are vector files. Also acceptable are high-resolution bitmap images.

With these types of files, we recommend at least 300 dpi.

Vector Files: Adobe Illustrator (.ai, .eps), Adobe Acrobat (.pdf)
Bitmap Files: Adobe Photoshop (.psd), JPEG Images (.jpeg), TIFF Images (.tif)

***Please ensure that your artwork is free of any issues, misspellings or errors***
We do our best to catch art errors and can point them out to you, but we may or may not catch them or even realize they are an error at all. That’s where we need your help to thoroughly review ALL the details of your order.

We will provide you with a mock up of your design and we require your final approval. Once the order is approved, we know we can continue processing your order for production.

If your design file doesn’t meet any one of these requirements, no worries!
Continue reading to see how we can help…

We have an art department full of creative artists and graphic designers that are ready to create a one-of-a-kind, production ready design just for you!

Even if you don’t know where to start, our customer service reps are here discuss your goals and details for your order. We will provide you with options and ideas on creating a custom design based on your needs. Our customer reps with work directly with our in-house art department to create a mock up to send you for review.

For more intricate designs, there may be an art charge involved. If needed, we will discuss the details with you prior to creating your designs.

We want to ensure that we create custom products that our customers love. And we love happy customers just as much as we love our t-shirts and custom products! That’s why we require FINAL APPROVAL on all provided quotes and proof sheets. All artwork is to be approved via a digital mock-up through email.

Artwork and quotes must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mock-up and quote as this is how your products will be produced. Orders will not be processed for production until we receive your final approval along with a 50% deposit.

Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mock up could result in production delays. We cannot guarantee that requested changes can be made once orders start processing for production.

When ordering custom products and apparel, it’s important to keep in mind that the cost (per piece) goes down as the quantity (per design) goes up in each order. That means for bigger orders, we can offer more cost effective pricing for you. We have quantity tiers for many of our services and we’ll let you know how you can save based on your needs and budget.

For example, say you plan on ordering 46+ shirts. Our minimum order for screen printed apparel is 36 pieces (of each design). So if you add 2 more shirts for our next quantity tier of 48 pieces, you can save on the price of each shirt (and sometimes lessen the overall cost of the order).

Some of our services also require minimums to process orders. We have a variety of services to create custom products based on your needs. Let our customer service reps know what you are interested in so that they can provide you with more info on options that are right for you.

Here’s a list of minimums for our services (per design):

SCREEN PRINTING = 36 pieces or more
*Apparel printing orders under 36 pieces will be processed for DTG printing

DTG (DIRECT-TO-GARMENT) PRINTING = NO MINIMUM

EMBROIDERY = 12 pieces or more

PROMOTIONAL PRODUCTS = Varies (based on product)

BUSINESS PRODUCTS = Varies (based on product)

We offer DTG (Direct-To-Garment) Printing for our smaller custom apparel orders.

DTG printing utilizes inkjet printing technology to send full color, detailed designs directly from a computer to a digital printer. These designs are then printed with eco-friendly water-based inks directly onto garments. Unlike screen printing, no screens or set-up fees are needed. This process allows for a more cost-effective method of printing full-color designs for low quantities (as few as just one shirt).

Benefits of DTG Printing

• Low minimum order – as few as just 1 shirt!
• Full color design – no matter how many colors, it doesn’t cost extra
• Quick turnaround – since machine setup is much quicker than screen printing, we can print these quickly
• Large imprint area – printing up to 14″ W x 16″ H on both sides of your shirts
• Vivid detail – fine details in your design or photo will print vividly

RECOMMENDED Apparel Styles for DTG Printing

• 100% Cotton
• Ringspun Cotton
• Blended / CVC
• Garments Produced Specifically for DTG Printing

NOT RECOMMENDED for DTG Printing

• 50/50 Blend
• 100% Polyester / Dri-Fit Apparel

Absolutely! If you need the same design on all of the apparel in your order, you can mix and match different apparel styles as long as they all work with your custom design. For example, if you are purchasing a minimum screen printing order of 36 pieces of the same design or logo, you can print on 12 t-shirts, 12 tanks and 12 hoodies.

We have a large variety of products and apparel to choose from. Our customer reps are happy to discuss your order details and show you options based on your needs. We can also order a sample of a garment you are interested in so that you can view/try it on at the shop to ensure that it’s just the right feel and fit that you need. You’re welcome to borrow the sample to show others in your group (partial deposit may be required) but please note that we request for sample(s) to be returned to our shop to start processing your order.

Any unused samples may be subject to a 15% restocking fee. Any unreturned samples will be charged on your final order balance.

We aim to get orders completed as quickly and efficiently as possible based on our current production schedule. We required a final approval on your quote and art proof sheet along with a 50% deposit before we start processing orders for production.

***If you have a specific deadline, please advise us as soon as possible.***

If you do not inform us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. If your order is needed within a short turnaround time, rush order fees may apply (read “Need Your Order In A Rush?” below for more info).

Here’s a list of our typical turnaround times:

SCREEN PRINTED APPAREL = 7-14 days
*2 weeks max. is typical for peak season

EMBROIDERED APPAREL & PRODUCTS = 7-14 days
*2 weeks max. is typical for peak season

DTG (DIRECT-TO-GARMENT) PRINTED APPAREL = 2-5 days

PROMO & BUSINESS PRODUCTS = 14+ days

***Please Note***

• Times listed are an estimate and start when the order is finalized by the customer. Any delays in the approval process could result in production delays.
• Estimated times DO NOT include shipping time. Please submit and approve your order to factor in shipping time if needed (expedited shipping fees may apply if required).
• Complex orders, art requests or extras may increase turnaround times.
• Any circumstances out of Anchor’s control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turnaround time estimate.

No problem! We ship anywhere in the Continental US via FedEx or UPS. We also ship to Canada, Alaska, Hawaii, and all US APO’s.

Your custom products will be created and shipped with love
from the “Sunshine State” in Fort Walton Beach, Florida.

Once your order has been completed and gone through several of our quality assurance checks in production, it is carefully packed, weighed and ready for shipping. Before we send orders out, shipping costs are determined based on the exact weight of each order and the customer is charged for shipping along with any remaining balance when the order ships.

We cannot be responsible for any shipping delays caused by the shipping companies (sorry guys) and rush deadlines are not guaranteed. But our awesome customer service reps are well known for keeping our customers informed about their orders through the whole process.

Need your order in a rush?…
Read on because we included the next section just for you!

If you need your fresh, new custom products in a hurry, just let us know your deadline (and where you need us to ship to - if needed) and we’ll be happy to try and help make it happen. We’ll do everything we can to meet any must-have dates if possible (expedited / rush fees may apply). Although rush orders are not guaranteed, our customer service reps can provide you with options based on your needs early on in the ordering process so you are informed from start to finish.

Our RUSH FEES:

5 DAYS or LESS = Additional $50.00

3 DAYS or LESS = Additional $100.00

We want to ensure that you will be happy with your order and you are ready to move forward the next exciting step in your ordering process…production!

To start processing orders for production, we require your final approval along with a 50% deposit of your order total.

The any remaining balance is due when your order is picked up or shipped. For orders that need to be shipped, our customer is charged for shipping fees along with any remaining balance on the order. Unpaid orders will not be released.

Once you’ve paid your deposit and we start processing your order, just sit back and relax… We will contact you as soon as your order is ready and we can process your remaining balance with our secure payment processing system online or over the phone (via credit card) or simply pay at pick up in our shop.

We understand the nature of this industry and you may need to make changes after the initial submission. If so, we will do our best to help with your requested changes. But please be aware that changes are not guaranteed once orders start processing and there may be delays in production & completion dates. That’s why we require final approval before proceeding with production. We want to make the process easy for our customers so we need your help to ensure that your order is as accurate as possible.

ORDER CHANGE REQUESTS:

Any change made to your order that is not due to a stock issue may be subject to a change fee of $50.00 plus any additional costs to make the changes. Any changes to your order after it has been placed may delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time-consuming.

CANCELLATIONS & RESTOCKING FEES:

Cancellations made after order has been placed will be subject to a 15% restocking fee plus shipping fees to return products and any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments has begun on the order.

OUT OF STOCK ITEMS:

Anchor is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments and products are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, our customer service reps will provide you with a list of suggestions for similar products that are available through our suppliers to get your approved preference on how you would like to move forward with your order.

Here at Anchor, it is our top priority to provide our customers with awesome, high-quality custom products that they will love! We go to great lengths to try to ensure that every order that leaves our shop is correct. We have incorporated several quality assurance checks throughout our production processes and your order is thoroughly inspected from start to finish. If Anchor is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reproduce the products in error.

We also request that our customers thoroughly review their orders at pick up to ensure that they are satisfied with their products and all ordered items are included. It is your responsibility as the customer to check over garments and products once you receive them. Our customer service reps will be glad to assist our customers with a final quality assurance check when orders are picked up to ensure that they are completely satisfied prior to leaving our shop with their custom products.

Any order produced differently than the mock-up approved will be granted a reorder of the defective products once the order has been returned. We required that all defective products are returned to our shop prior to processing a reorder.

All claims must be submitted within 72 hours of the pick up or delivery date. Please email cs@anchorscreenprint.com or give us a call at (850) 243-4200 to submit your claim with our customer service department. Anchor will not be responsible for errors with your order if notified after 72 hours of receiving the order. Anchor also will not be responsible for any lost income, customers, accounts, and/or contracts as the final quality assurance check lies in the hands of you, our customer.

All of our customers are valued customers, regardless of size, and we want to make sure you all to know that. We appreciate your business and we look forward to working with you on all your custom products needs!